We accept Visa and Mastercard. We reserve the right to correct any typographical errors. Prices and availability are subject to change. Shipping And Handling Freight estimates are based on shipping within the Continental US. Under certain circumstances, deliveries to the West Coast may require an additional freight charge for unusually heavy or oversized boxes.

     We deliver your order right away. We ship all packages via UPS. We will normally send your order to you in 2-4 business days. Exceptions to this do apply during Holidays, weekends and out of stock items.

UPS Guaranteed Services as defined by UPS is Monday - Friday. UPS does not consider Saturday or Sunday a businees day.

  • UPS Next Day Air - By end of next day.
  • UPS 2nd Day Air - By end of second business day to all 50 States and Puerto Rico.
  • UPS 3 Day Select - By end of the third business day. In the 48 states only.
  • UPS Ground - One to five business days to all 50 states and Puerto Rico.
  • UPS Standard to Canada - End of next business day withing two to six days.

RETURN POLICY: You may return any item within 30 days of receipt for a refund less initial shipping charges. A 10% restocking fee will be charged based on the value of the items being returned. Please return all items to:
White Dog Bone Company
Attn: Returns
5600 Pine Road
Thomasville, PA 17364

Items not in stock will be classified as Back Ordered and removed from your invoice. These items will need to be re-ordered at a later date. Tax will be applied to all orders with a Pennsylvania billing address. Shipping is also taxable for orders with Pennsylvania billing addresses. Our business is operated from Pennsylvania. All other orders are tax free.

     Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. For every orderable item, there will be an Order button. Sometimes this button will be labeled "Add to Cart" or something similar.This button adds the item to your shopping basket. Putting items in your shopping basket does not commit you to buying them. After you put something in your basket, you can choose to place the order immediately, or continue shopping.

You can put as many items as you want in your shopping basket. When you're finished and want to place the order, you can get back to your shopping basket by clicking on the "Show Order" button, sometimes labeled "Proceed to Checkout" or similar.

Problems Ordering

If you click the Order button and get no response, it is probably because you can't connect securely to our server. As a test, try going to https://www.paypal.com. If you can't connect securely to PayPal either, then

* You're using a very old version of your browser, in which case you should upgrade. * Or you are behind a corporate or personal firewall that won't allow secure connections. Ask your network administrator, consult your firewall or security help pages, or order from home or another computer not behind a firewall.

Also, in order to add multiple items to your shopping cart, you need to have "cookies" enabled in your web browser. Please enable cookies within your browser. If you do not wish to enable cookies fully, your browser may have a "prompt" setting where you can decide which to accept. Refer to the help in your web browser for instructions on enabling cookies.

If you continue to have problems, contact us via email at info@whitedogbone.com , alternatively, you can call us at 1 800 682 9671 or fax us at 717-792-0702 or write to us at P.O. Box 189 Thomasville, PA 17364. Office hours are Monday thru Friday, 8:00am to 5:00pm.